Shipping Information
Please include as much address information as possible when shipping products especially to commercial addresses. Suite, floor, and room numbers are especially helpful in getting your product to where it needs to go.
*Note: If all address information is not provided and UPS charges us an Address Correction Fee ($5.00- 10.00) we reserve the right to charge this amount to you.
Timely Delivery
Sweet Serenity Chocolates makes every attempt to send out your order within three business days, for in-stock orders. However, during certain times of the year, this may not be possible due to a high volume of orders. For orders with a specific delivery date, please leave this information in the comment section or call the store directly.
We will do our best, but do not guarantee delivery on an exact day. Please make sure if you are looking at a particular delivery date that it is included in the comment section or better yet order early to have package arrive ahead of time. (Consult shipping chart below.)
From May 1 to September 30, Sweet Serenity Chocolates Shipping Days are Monday, Tuesday and Wednesday for all UPS Ground and UPS 2nd Day Air deliveries. This is to ensure your order will arrive to you within two days and undamaged from heat or humidity. We will, however, ship on Thursday if you select UPS Next Day Air.
Saturday Delivery
If you live in a Metropolitan area for an additional charge of $10.00 with Express Delivery we can take care of your order for Saturdays. (Saturday Delivery is only used by Sweet Serenity Chocolates when the customer requests it in the comment section and it is available in the destination location.)
International Shipping
We now ship to Canada, call store for pricing. No other international shipping offered.
Shipping Cost
Shipping Costs are based on an average of the shipping costs over a particular geographic region and weight of package.
(Up to 6 Business Days) |
||
| UP TO $49.99 | $25.00 | |
| $50.00 - $74.99 | $26.00 | |
| $75.00 - $99.99 | $29.00 | |
| $100.00 - $124.99 | $33.00 | |
| $125.00 - $149.99 | $38.00 | |
| $150.00 and up | $42.00 | |
| We now ship to Canada, call store for pricing. No other international shipping offered. | ||
Warm Weather Shipping
When your package's destination is over 70 degrees Fahrenheit, we advise that you select our Warm Weather Packaging ($10.00) with Next Day or Second Day Air. This is to ensure safety during shipping from chocolate melting,.
Warm weather packaging consists of an insulated container and reusable frozen gel-packs.
This special packaging will keep your product cool for up 48 hours.
In extreme hot weather conditions, we reserve the summer months (May, June, July, August and September - or whenever temperatures exceed 70 degrees) to ship all of our packages with this proven warm weather package and or suspend shipping until it is cooler and safer to ship the product.
During the warmer months of May, June, July, August and September we will only ship products Express or 2nd Day Delivery with Warm Weather Packaging ($10.00) for anyone who is greater than 2 Day Ground Shipping. Please consult UPS shipping charts to determine your shipping time and costs. This is to ensure your merchandise arrives in its freshest state with certainty.
If customer does not select those options Sweet Serenity Chocolate reserves the right to charge the customer accordingly for those shipping and packaging options during the summer months expressed above.
If you or your gift recipient is not present at the time of delivery and the damage occurs (including melting) as the result of a delay in claiming the package, Sweet Serenity Chocolate will not take responsibility.
If you choose to ship without warm weather packaging (which may include 2nd Day Air) during anytime the temperatures exceed 70 degrees, we will not be accountable for any damaged/melted products any time of the year.
It is advisable to check your local weather forecast to determine if you should add the Warm Weather Packaging option.
If you have any questions on shipping, please e-mail us at teenie@serenitychocolates.com.